We provide an advice service for people who are deaf or have hearing loss and live in Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak.
We work in partnership with the British Deaf Association to ensure people who are deaf or have hearing loss are able to access our services in a way that works for them.
At our Chesterfield office we offer a monthly drop in service supported by BSL interpreters from the British Deaf Association.
The video below shows how to access our drop in service at Chesterfield and what to expect when you arrive.
If you can’t hear or speak on the phone, you can type what you want to say using Relay UK.
Our Adviceline is open Monday to Friday, 9am to 4pm (except Bank Holidays).
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
If you would prefer, please use this form to contact us.
Specialist support is available throughout Derbyshire for deaf and hearing-impaired people. For more information see Derbyshire County Council’s website.
If you’re looking for advice about benefits including Universal Credit, you might find these BSL videos provided by the Department for Work and Pensions (DWP) helpful.
Citizens Advice Derbyshire Districts is the trading name of Derbyshire Districts Citizens Advice Bureau. A member of the National Citizens Advice Association.
Registered Office: Citizens Advice Derbyshire Districts, 26 Spring Gardens, Buxton SK17 6DE.
Company Limited by Guarantee. Registered in England and Wales No: 4429840. Registered Charity No: 1094369. Registered VAT No: 442280809.
Authorised and regulated by the Financial Conduct Authority: FRN 617583. Regulated by the Information Commissioner’s Office under ICO reference: Z824238X.
We will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018.
Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. We want to ensure that all clients have a positive experience of using our services. We have a client charter and supporting policies to outline our commitment to you and what we expect in return. We have a complaint handling procedure. You can request a copy of the complaints leaflet to be either posted or emailed to you.
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