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Universal Credit Help to Claim Line:

Closed (Saturday & Sunday)


Closed (Saturday & Sunday)

Older People's Champion

The Older People’s Champion project helps over-65s in accessing help and support by providing advice tailored to them over the phone or in the comfort of their own homes.

Our adviser can help with a variety of issues that affect older people including:

  • Attendance Allowance forms
  • Carer’s Allowance forms
  • Scams
  • Energy and heating homes
  • Lasting power of attorney

How to book

To book an appointment with our Older People’s Champion, call our Adviceline on 0808 278 7954.

Freephone, lines open Monday to Friday, 9am to 4pm (except Bank Holidays).

If you can’t hear or speak on the phone, you can type what you want to say using Relay UK.

Relay UK: 18001 then 0808 278 7954.

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

When you visit us, it is important that the adviser you speak to has as much information about your case as possible. You can find examples of what it would be helpful to bring on the Citizens Advice website here.

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