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Universal Credit Help to Claim Line:

Closed (Saturday & Sunday)


Closed (Saturday & Sunday)

Help to Claim

Help to Claim is a dedicated national service from Citizens Advice to help with claiming Universal Credit. Our trained advisers can support you in the early stages of your Universal Credit claim, from your initial application through to your first full payment.
You can get in touch with our advisers by phone, through online chat or face-to-face.

Call us

Call us on 0800 144 8444. Freephone, lines open Monday to Friday, 8am to 6pm.

Ask for a translator if you need to get advice in a different language.

If you can’t hear or speak on the phone, you can type what you want to say using Relay UK:

Relay UK: 18001 then 0800 144 8 444

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.


Webchat is available at

Chat is usually available Monday to Friday, 8am to 6pm. If no advisers are available, the chat box will not appear. Chat lets you talk to a trained adviser online about your Universal Credit application process, in the same way as you would over the phone or face-to-face.

You can also find more information about Universal Credit, including eligibility and the application process at

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