Call us on 0800 144 8444. Freephone, lines open Monday to Friday, 8am to 6pm.
Ask for a translator if you need to get advice in a different language.
If you can’t hear or speak on the phone, you can type what you want to say using Relay UK:
Relay UK: 18001 then 0800 144 8 444
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Webchat is available at www.citizensadvice.org.uk/helptoclaim.
Chat is usually available Monday to Friday, 8am to 6pm. If no advisers are available, the chat box will not appear. Chat lets you talk to a trained adviser online about your Universal Credit application process, in the same way as you would over the phone or face-to-face.
You can also find more information about Universal Credit, including eligibility and the application process at www.citizensadvice.org.uk/universalcredit.