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Call us on 0800 144 8444. Freephone, lines open Monday to Friday, 8am to 6pm.
Ask for a translator if you need to get advice in a different language.
If you can’t hear or speak on the phone, you can type what you want to say using Relay UK:
Relay UK: 18001 then 0800 144 8 444
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Webchat is available at www.citizensadvice.org.uk/helptoclaim.
Chat is usually available Monday to Friday, 8am to 6pm. If no advisers are available, the chat box will not appear. Chat lets you talk to a trained adviser online about your Universal Credit application process, in the same way as you would over the phone or face-to-face.
You can also find more information about Universal Credit, including eligibility and the application process at www.citizensadvice.org.uk/universalcredit.
Closed (Saturday & Sunday)
Closed (Saturday & Sunday)
Citizens Advice Derbyshire Districts is the trading name of Derbyshire Districts Citizens Advice Bureau. A member of the National Citizens Advice Association.
Registered Office:
Citizens Advice Derbyshire Districts,
26 Spring Gardens,
Buxton
SK17 6DE.
Company Limited by Guarantee
Registered in England and Wales No: 4429840.
Registered Charity No: 1094369. Registered VAT No: 442280809.
Authorised and regulated by the Financial Conduct Authority: FRN 617583.
Regulated by the Information Commissioner’s Office under ICO reference: Z824238X.
We will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018.
Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
We want to ensure that all clients have a positive experience of using our services. We have a client charter and supporting policies to outline our commitment to you and what we expect in return.
We have a complaint handling procedure. You can request a copy of the complaints leaflet to be either posted or emailed to you.
Copyright © 2022 Citizens Advice Derbyshire Districts. All rights reserved.