If you are unhappy with a service or product you have purchased, the Citizens Advice consumer service can tell you what your rights are and offer impartial advice.
Please telephone the consumer service freephone helpline 0808 223 1133 to speak directly to one of our friendly consumer advisers. Lines open Monday to Friday, 9am to 5pm (except Bank Holidays).
If you can’t hear or speak on the phone, you can type what you want to say using Relay UK.
Relay UK: 18001 then 0808 223 1133
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Visit the Citizens Advice website for more information on consumer helpline.