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Universal Credit Help to Claim Line:

Closed (Saturday & Sunday)


Closed (Saturday & Sunday)

Call us

Call us on our Adviceline: 0808 278 7954

Our Adviceline is open Monday to Friday, 9am to 4pm (except Bank Holidays) and all calls are free.

If you can't hear to speak on the phone...

If you can’t hear or speak on the phone, you can type what you want to say using Relay UK.

Relay UK: 18001 then 0808 278 7954

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Our advisers can help you resolve your problem.

We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do, we encourage you to make your own decisions and act on your own behalf. We aim to help you manage your own problems by identifying options for you.

You can also call our adviceline if you need to make an appointment, for help finding a face-to-face service local to you or if you want to know more about any of our projects.

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