Document Category: Client Charter

Citizens Advice Derbyshire Districts is the trading name of Derbyshire Districts Citizens Advice Bureau. A member of the National Citizens Advice Association.

Registered Office: Citizens Advice Derbyshire Districts, 26 Spring Gardens, Buxton SK17 6DE.

Company Limited by Guarantee. Registered in England and Wales No: 4429840. Registered Charity No: 1094369. Registered VAT No: 442280809.

Authorised and regulated by the Financial Conduct Authority: FRN 617583. Regulated by the Information Commissioner’s Office under ICO reference: Z824238X. 

We will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018.

Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. We want to ensure that all clients have a positive experience of using our services. We have a client charter and supporting policies to outline our commitment to you and what we expect in return. We have a complaint handling procedure. You can request a copy of the complaints leaflet to be either posted or emailed to you.